Updated on 30th May 2015 by Accountant

  1. Unmetered customers
  2. Metered customers
  3. Tenants
  4. Water allowance/grant
  5. Unfit water
  6. Meters installation
  7. Second homes
  8. Customers with special needs
  9. Account closure
  10. Bill payment options
  11. Irish Water Contact
 Water

Irish Water company is billing for water and wastewater services in Ireland from January 2015.

If you are an adult person, your maximum quarterly bill will be €40; it is €14 per month. There will be no charge for children.

Water charges will start from 1st January 2015 for both metered and unmetered homes. You will receive your first bill (for period: 1/1/2015 – 31/3/2015) in April/May 2015. The next bill will cover period 1/4/2015 – 30/6/2015 and you will receive it in July/August 2015. Bills will be issued quarterly. There won’t be any standing charge or VAT on bill.

Water Charges

There are three ways Irish Water will bill you:

  1. If you don’t have water meter yet, they will bill you according number of people living in the household, or
  2. If you have water meter already installed, they will bill you according meter reading, or
  3. If you don’t register with Irish Water company, they will bill you the default bill of €65 quarterly and you will not be entitled to the €100 yearly water conservation grant.

1. Unmetered customers

If you don’t have water meter, you will be charged per below table.

Assessed charges are based on the number of adults in a household.

The Assessed Water Charges (unmetered), valid for the period from 1/1/2015 to 31/12/2018, based on the number of adults.

Number of adults in household Yearly water bill Quarterly water bill Monthly water cost
1 adult €160 €40 €14
2 and more adults €260 €65 €22

 

The charges in the above table are for both services; water and wastewater. If you are using only single service from Irish Water, you will pay only half of the charges.

The more people live in the household, the less they will pay for water per person. Your maximum quarterly water bill (for three months) per person will be €40.

Rebates

Rebates will be possible for situations, that you have unmetered bills (per number of adults in household) and later a water meter is installed at your property. If your water consumption will be less than unmetered charges, you will receive a refund from Irish Water. Rebates will be applied from July 2015 onwards.

2. Metered customers

If you already have a water meter you will be charged for water services based on the volume you use (meter reading). The rate is €3.70/m³ (for each 1,000 litres water used) for both water and wastewater services. If you are using only single service, you will pay only half of the charge; €1.85/m³. It is called Volumetric Charge: 1 m3 (cubic metre) is equal to 1,000 litres.

If you have a water meter you will pay no more than the capped charges of €160 for a single adult household and €260 for a multi adult household yearly, but if you conserve water you could pay less.

What bills you can expect in 2019 if they will be not capped?

In the table below are estimated water charge figures for both services; water and wastewater. If you are using only single service from Irish Water, you will pay only half of the charges.

People in household Low – High usage
(in litres per quarter)
Estimated quarterly water bill
1 14,197 – 22,417 €53 – €83
2 22,373 – 34,750 €83 – €129
3 27,822 – 43,667 €102 – €162
4 32,423 – 50,583 €120 – €188
5 37,905 – 59,000 €141 – €218
6 45,913 – 69,167 €170 – €256

For understanding the table above:

Low Usage Household: is occasionally using washing machine, taking shower in preference to bath (but not power showers), people are mostly absent from house during daytime on week days.

High Usage Household: is using daily a washing machine, daily baths or daily use of a power shower, frequent use of water throughout the day.

Tenants

If a property is rented to a tenant, tenant(s) needs to pay water charges.

Water allowance and conservation grant

There is an annual free allowance to cover each child’s normal water and wastewater needs, which is 21m3 (21,000 litres) per service, per child under 17 years old. It worth up to €78 per child per year). If not all of the allowance is used on a bill, it is carried over within the calendar year.

There will be a water conservation grant of €100 per year which you may apply for if you have registered your primary residence with Irish Water by 30 June 2015. The grant will not be deducted from your bill but will be paid by the Department of Social Protection in September 2015. More information regarding water grand.

If water is unfit for human consumption

If it is a boil water notice in place for at least 24 hours, you will receive 100% discount for water supply services. It means that you won’t pay for water supply services, but you will pay only for wastewater services; half of your bill.

Water meters installation

Irish Water is currently rolling-out water meters to the majority of Irish households. Approximately 80% of households are expected to have a meter by the end of 2016.

Second Homes / Holiday Homes / Non-primary residence

Annual minimum charge for holiday home is €125 (€31.25 per quarter). This amount is for homes connected to both mains water and mains sewage.  The minimum charge will be halved to €62.50 a year (€15.63 per quarter), if the home has its own water or wastewater treatment. This minimum charge applies to metered and unmetered second homes.

Customers with special needs

If you are critically dependent on water due to age, disability or a medical condition, do not hesitate to contact Irish Water, LoCall 1890 448 448 or +353 1 707 2824 (Vulnerable customer Code of Practice).

Account closure

When closing your Irish Water account, you need to give Irish Water 10 days’ notice.

Water bill payment terms and options

Irish Water’s general payment terms are 14 days from the date of issue on the bill.

There will be a range of payment methods available:

  • Direct Debit -You can sign up to Direct Debit by completing Direct Debit Mandate form online (at www.water.ie) or on the back of the bill. You will need your bank account IBAN and BIC codes.
  • Cash – You can pay your bill at any retail outlet where you see the PayPoint, Payzone and PostPoint signs or at any Post Office. You can pay your bill or make a part payment of a minimum value of €5.
  • Cheque – You can post a cheque, together with a completed payment slip (attached to the bill) to: Customer Services, Irish Water, PO Box 860, South City Delivery Office, Cork City, Ireland.
  • Online Banking / Electronic Fund Transfer (EFT). Irish Water bank account details: AIB Bank, 40/41 Westmoreland Street, Dublin 2, Account number: 64308594, Sort code: 93-33-84, IBAN: IE29 AIBK 9333 8464 3085 94, BIC: AIBKIE2D
  • Mybills.ie – You can pay through An Post’s free online service at www.mybills.ie by using your debit card.
  • Debit or Credit Card – call 1890 448 448 or +353 1 707 2824 to make card payments.

Irish Water Contact:

Helpline: 1890 278 278 or +353 1 707 2828
All enquiries: billing, leaks, water quality, water or Wastewater emergencies
Lines Open: 24 hours, 7 days a week

Address: PO Box 860, South City Delivery Office, Cork City
Twitter: @IrishWater
Website: www.water.ie